Privacy Policy

Version: 1.0
Effective Date: 28/06/2026
Last Updated: 28/06/2026

1. INTRODUCTION

Mahova Creation LLP ("Mahova Creation LLP", "Mahova", "Company", "we", "our" or "us") values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, disclose and protect your personal information when you:

• visit our Website;

• place an order;

• communicate with us;

• upload artwork or customization details;

• subscribe to our communications; or

• otherwise interact with Mahova Creation LLP.

By accessing our Website or providing your personal information, you acknowledge that you have read, understood and agreed to this Privacy Policy.

This Privacy Policy should be read together with our:

• Terms of Sale, Website Use & Customer Agreement; and

• Refund, Return, Cancellation, Payment & Shipping Policy.

2. WHO WE ARE

Legal Name: Mahova Creation LLP

Registered Office:

Shop 111, First Floor
PNTC – Prahlad Nagar Trade Center
Radio Mirchi Road
Satellite
Ahmedabad – 380015
Gujarat, India

Customer Support Email:
mahovacreation@gmail.com

Customer Care Number:
+91 93272 93394

3. INFORMATION WE COLLECT

Depending on how you interact with Mahova Creation LLP, we may collect the following categories of information.

3.1 Personal Information

This may include:

(a) full name;

(b) billing address;

(c) shipping address;

(d) email address;

(e) mobile number;

(f) company name (where applicable);

(g) GST details (for business customers, where required).

3.2 Order Information

We may collect information relating to your purchases, including:

(a) order number;

(b) products ordered;

(c) quantities;

(d) customization details;

(e) order value;

(f) delivery instructions;

(g) order history.

3.3 Customization Information

Since Mahova Creation LLP manufactures personalized products, we may collect customization information supplied by you, including:

(a) names;

(b) initials;

(c) dates;

(d) messages;

(e) logos;

(f) artwork;

(g) photographs;

(h) signatures;

(i) QR codes;

(j) barcodes;

(k) design files;

(l) other customization content submitted by you.

This information is collected solely for manufacturing and fulfilling your order.

3.4 Payment Information

Mahova Creation LLP does not intentionally collect or store confidential banking credentials such as your UPI PIN, card PIN, CVV or internet banking password.

However, we may collect payment-related information including:

(a) payment reference number;

(b) transaction ID;

(c) payment amount;

(d) payment date;

(e) payment status;

(f) bank transfer confirmation details voluntarily shared by you.

3.5 Communication Records

We may retain records of communications exchanged through:

• email;

• WhatsApp;

• telephone;

• SMS;

• contact forms;

• social media messaging platforms; and

• other official communication channels.

Such records help us process orders, provide customer support, verify instructions and resolve disputes.

3.6 Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

(a) IP address;

(b) browser type;

(c) operating system;

(d) device type;

(e) pages visited;

(f) referral source;

(g) date and time of access;

(h) approximate location derived from your internet connection;

(i) cookies and similar technologies.

4. HOW WE COLLECT YOUR INFORMATION

Your information may be collected when you:

(a) browse our Website;

(b) create an account (if applicable);

(c) place an order;

(d) upload artwork or personalization details;

(e) contact our customer support;

(f) communicate through WhatsApp or email;

(g) subscribe to promotional communications;

(h) participate in surveys, contests or promotional campaigns;

(i) voluntarily provide information through any official channel.

5. PURPOSE OF COLLECTION

Mahova Creation LLP collects personal information only for legitimate business purposes, including:

(a) processing and fulfilling orders;

(b) manufacturing customized products;

(c) verifying payments;

(d) delivering products;

(e) communicating with Customers;

(f) providing customer support;

(g) sending order updates;

(h) verifying identity where required;

(i) preventing fraud;

(j) maintaining internal business records;

(k) complying with legal obligations;

(l) improving our Website, products and services;

(m) responding to enquiries;

(n) resolving complaints and disputes.

We do not collect personal information for purposes unrelated to our business operations without an appropriate legal basis or your consent where required.

6. CUSTOMER CONSENT

By submitting your personal information through our Website or any official communication channel, you consent to the collection, use and processing of such information for the purposes described in this Privacy Policy.

Where required under applicable law, Mahova Creation LLP will seek additional consent before processing personal information for new or unrelated purposes.

You may withdraw your consent where permitted by applicable law; however, doing so may affect our ability to process or fulfil your order.

7. ACCURACY OF INFORMATION

The Customer is responsible for ensuring that all personal information and customization details provided to Mahova Creation LLP are accurate, complete and up to date.

Mahova Creation LLP shall not be responsible for delays, manufacturing errors or delivery issues arising from inaccurate or incomplete information provided by the Customer.

8. CUSTOMER-SUPPLIED CONTENT

Customers may voluntarily submit photographs, logos, artwork, signatures or other creative content for customization.

Mahova Creation LLP shall use such content solely for:

(a) preparing artwork;

(b) manufacturing customized products;

(c) quality control;

(d) customer support;

(e) order verification.

The Customer confirms that they possess the necessary rights or permissions to provide such content and indemnifies Mahova Creation LLP against claims arising from unauthorized use of third-party content.

9. CHILDREN'S PRIVACY

Our Website is intended for use by individuals who are legally capable of entering into binding contracts.

Mahova Creation LLP does not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian where required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we may take reasonable steps to delete such information.

10. DATA MINIMISATION

Mahova Creation LLP endeavours to collect only such personal information as is reasonably necessary for the purposes described in this Privacy Policy.

We do not intentionally collect excessive or unnecessary personal information beyond what is required to provide our products and services.

11. COOKIES AND SIMILAR TECHNOLOGIES

11.1 Use of Cookies

Our Website may use cookies, pixels, web beacons and similar technologies to improve functionality, enhance user experience and understand how visitors interact with our Website.

Cookies may help us:

(a) remember your preferences;

(b) improve Website performance;

(c) analyse visitor behaviour;

(d) maintain security; and

(e) enhance future user experience.

11.2 Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings.

Please note that disabling certain cookies may affect the functionality and performance of our Website.

12. HOW WE USE YOUR INFORMATION

Mahova Creation LLP may use your personal information for the following purposes:

(a) processing and fulfilling orders;

(b) manufacturing customized products;

(c) verifying payments;

(d) arranging shipment and delivery;

(e) communicating order updates;

(f) responding to enquiries and customer support requests;

(g) improving our products, Website and services;

(h) preventing fraud and misuse;

(i) maintaining business records;

(j) complying with legal and regulatory obligations;

(k) sending service-related communications;

(l) conducting internal analytics and business planning.

We process personal information only to the extent reasonably necessary for these legitimate purposes.

13. SHARING OF PERSONAL INFORMATION

Mahova Creation LLP does not sell or rent your personal information to third parties.

Your information may be shared only where reasonably necessary with:

(a) courier and logistics partners for order delivery;

(b) payment service providers for payment processing;

(c) technology service providers supporting our Website and business operations;

(d) professional advisers including accountants, auditors and legal advisers where necessary;

(e) government authorities, regulatory bodies or law enforcement agencies where disclosure is required under applicable law or a lawful request.

Each recipient is expected to use the information only for the purpose for which it is shared and in accordance with applicable legal obligations.

14. DATA SECURITY

Mahova Creation LLP takes reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

While we strive to maintain appropriate safeguards, no method of electronic transmission or digital storage can be guaranteed to be completely secure.

Accordingly, Mahova Creation LLP cannot guarantee absolute security of information transmitted over the internet.

Customers are responsible for maintaining the confidentiality of their own devices, passwords and account credentials where applicable.

15. DATA RETENTION

Mahova Creation LLP retains personal information only for as long as reasonably necessary to:

(a) fulfil customer orders;

(b) provide customer support;

(c) maintain accounting and tax records;

(d) resolve disputes;

(e) comply with applicable legal and regulatory requirements; or

(f) protect the legitimate interests of Mahova Creation LLP.

When personal information is no longer required, it may be securely deleted, anonymised or archived in accordance with applicable law and internal record management practices.

16. CUSTOMER RIGHTS

Subject to applicable law, Customers may have the right to:

(a) request access to the personal information held by Mahova Creation LLP;

(b) request correction of inaccurate or incomplete personal information;

(c) request deletion of personal information where legally permissible;

(d) withdraw consent where processing is based on consent;

(e) raise concerns regarding the handling of personal information.

Mahova Creation LLP may require reasonable verification of identity before processing such requests.

Certain requests may be declined where retention of information is required by law or necessary for the establishment, exercise or defence of legal claims.

17. MARKETING COMMUNICATIONS

From time to time, Mahova Creation LLP may send information relating to:

(a) new products;

(b) promotional offers;

(c) festive campaigns;

(d) corporate gifting solutions;

(e) important business updates.

Customers who no longer wish to receive promotional communications may opt out by following the unsubscribe instructions provided in the communication or by contacting Mahova Creation LLP.

Service-related communications regarding orders, payments, deliveries or customer support may continue to be sent where necessary.

18. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services for the convenience of Customers.

Mahova Creation LLP does not control such third-party websites and is not responsible for their privacy practices, content or security.

Customers are encouraged to review the privacy policies of any third-party websites they choose to access.

19. INTERNATIONAL DATA TRANSFERS

At present, Mahova Creation LLP primarily operates within India.

If, in the future, personal information is processed or stored outside India through authorised service providers, Mahova Creation LLP will endeavour to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

20. CHANGES TO THIS PRIVACY POLICY

Mahova Creation LLP reserves the right to amend, modify or update this Privacy Policy from time to time.

The revised version shall become effective upon publication on the Website unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how personal information is collected and used.

Continued use of the Website following publication of an updated Privacy Policy shall constitute acceptance of the revised version.

21. SEVERABILITY

If any provision of this Privacy Policy is held to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

22. WAIVER

Failure by Mahova Creation LLP to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or of any other provision.

23. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Subject to the rights available under applicable law, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or relating to this Privacy Policy or the processing of personal information by Mahova Creation LLP.

24. CONTACT US

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Mahova Creation LLP

Registered Office:
Shop 111, First Floor,
PNTC – Prahlad Nagar Trade Center,
Radio Mirchi Road, Satellite,
Ahmedabad – 380015, Gujarat, India.

Customer Support Email:
mahovacreation@gmail.com

Customer Care:
+91 93272 93394

25. ENTIRE PRIVACY POLICY

This Privacy Policy forms an integral part of the Terms of Sale, Website Use & Customer Agreement and the Refund, Return, Cancellation, Payment & Shipping Policy.

Together, these documents constitute the complete legal framework governing the collection, use, processing and protection of personal information by Mahova Creation LLP.